Lessons Learned from “7 Habits”

My life is fundamentally changed after I read Dr. Stephen Covey’s awesome book, “The 7 Habits of Highly Effective People“. A lot of positive things happened. I feel happy in life and more important, I feel I am in charge of my own life. Nothing feels better than that!

One of the concept I learned from the book is if one really wants to learn the materials and would like to apply them to achieve good results in life, the best way is to teach the materials to other people. From my past experience, I know that’s absolutely true.

“Knowing, but not doing, is not knowing”. Another concept learned. So, here is my action. I prepared a series presentations to help me teaching other people, “7 Habits”. I will post them here in a series of posts.

Here is the first one in the serie: 7 Habits Session 1: Problem and Solutions

It starts from talking about the problems we are facing and how to solve them by changing the way we see the problems.

I will love to share the experiences of applying 7 habits with any one who is interested in fundamental life changes.

Now, Enjoy!

Quality, Quality, Quality

Recently, the Quality of the IT services were frequently talked about. Users were yelling about how bad the services are. Crisis showed up everyday. People were running around with the same word in their mouth, “Quality”. A magic word. But how to get it? Let’s take a look at the ITIL way.

What’s Quality?

“Quality is the degree to which a set of inherent characteristics fulfils requirements”  – From ISO 9000

“Service Quality is about ensuring customers get what they want” – From Managing Service Quality

We tend to think quality is just the number of defects and production issues. That’s a misleading thinking because it didn’t take in consideration the “customer” factor.

Actually, “Quality” is an interactive term. It’s all about satisfying and exceeding Customer Expectations. Customer is in the center of the Quality Universe.