ITIL(Information Technology Infrastructure Library) is the international standard for IT Service Management.  

ITIL Introduction is a presentation I prepared for the managers of my department after I passed the test for ITIL Foundation Certification. I didn’t cover the details of ITIL. In stead, I would like to point out the concepts, like Service, Quality, Measurement, etc., that are deeply rooted in ITIL materials and things that really impressed me and changed my minds.

It was presented in front of a group of mid-level managers. It generated some interests in ITIL, especially the idea of “measurement”. However, since the presentation was too high level and conceptual, it didn’t eventually take off the wide-spread ITIL implementation in my organization.

The lesson learned, you have to follow through your initiative rentlessly!

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